SMARTEST GUIDE answers your guests' questions 24/7 — from one QR code in the room or at reception. No app to download, no in-room hardware, no messaging account needed. Connected to Apaleo, it goes further: Alex knows each guest's reservation and answers personally.
Sign up with Apaleo →One click: we read your properties from Apaleo, pre-fill everything, and set up every hotel you pick — one subscription, one invoice. 14-day free trial.
…or register manually without connecting yet
Booking chatbots and messaging hubs serve your website and inbox. Alex serves the guest standing in your lobby or sitting in room 204 — it complements what you already have.
Alex answers only from your hotel profile and live Apaleo data. When it doesn't know, it says so and points to reception.
Alex detects the guest's language and answers in 100+ of them; interface and voice input are fully localised in 16.
Read-only scopes only, all PII omitted, data fetched only at the moment a guest asks — never stored, never synced.
Scan a QR code and chat — no app download, no login, no in-room hardware, no WhatsApp account.
€199/month up to 100 beds, then just €2 per extra bed. Apaleo integration included in every plan, no setup fees.
See what guests ask and where your info has gaps — so your profile keeps getting better.
No API keys, no IT project.
In your SMARTEST GUIDE portal, click Connect to Apaleo.
Approve in Apaleo — read-only access, nothing is ever written to your PMS.
Pick your property from the list read live from your account — no codes to type. Done — Alex now knows each guest's stay.
Included in every SMARTEST GUIDE plan. €199/month up to 100 beds, +€2 per extra bed. 14-day free trial.
Sign up with Apaleo →